Billing support
Refund and Access Policy
This policy describes how to request help with an unintended purchase, access issue, or refund question for a CyberExperts paid readiness plan.
Last updated: September 27, 2026
Requesting help
Contact info@cyberexperts.com with the purchase email address, purchase date, plan name, and a concise description of the issue. We will acknowledge billing and access requests and investigate the applicable Stripe payment and entitlement record.
Refund review
Refund requests made within 14 days of purchase and before meaningful use of paid practice access will be reviewed in good faith. Decisions consider the access period, use of paid features, technical access issues, and applicable consumer-protection law. This policy does not limit any statutory rights that apply to you.
Access and corrections
If a verified payment does not activate access, contact support promptly. CyberExperts will investigate and, where appropriate, correct the entitlement or provide an equivalent access extension. Chargebacks, payment disputes, and fraud signals may pause access while the issue is reviewed.
Need help or want to exercise a privacy choice?
Email info@cyberexperts.com. You can also visit Support or read the Accessibility statement.